Shipping & Delivery

We Ship Worldwide For Free.  All Prices Are In NZD.

All products and prices on our website include Free Standard Shipping Worldwide.  We ship our products from New Zealand.

We aim to dispatch your orders as soon as possible preferably within 3-4 business days between Monday-Friday.  We do not process orders on weekends.  Your orders will be delivered via NZ Courier, NZ Post or DHL as appropriate.  Delivery time will take 2-3 business days for New Zealand and 3-10 business days for International.

If you find that your orders have been delayed, it is often due to your local mail services and customs procedures.  We appreciate that you consider this matter when waiting for your orders to be delivered to your destination.

If you had already placed your orders and we found it to be out of stock, we will certainly notify you immediately via email to avoid further delays and we can organize these for you.

Please note that if you provide an incorrect delivery address upon checking out, and that your orders have been returned to us, Frenchie Paris will not be liable for this and no refund will be issued.

If your local courier services are finding it difficult and unable to locate and deliver your orders to your address, this may lead your package to be returned to us and we are not liable for this.  No refund will be issued due to an incorrect address.

Please note that it is your responsibility to provide us your correct address upon checkout to ensure that your delivery address is reachable and known to your courier local services.

FREE INTERNATIONAL SHIPPING WORLDWIDE

Destination Courier Service Estimated Delivery Taxes/Duties
United States, Canada, UK, Europe NZ Courier, NZ Post or DHL 3-10 Business Days* Charged by Country if applicable
Rest of the world NZ Courier, NZ Post 3-10 Business Days* Charged by Country if applicable
Australia NZ Courier, NZ Post 3-10 Business Days* Charged by Country if applicable
New Zealand NZ Courier or NZ Post 2-3 Business Days Charged by Country if applicable

*Please Note these timescales should be used as a guideline only.  Estimated delivery excludes customs clearance processing time.  When you are experiencing a delay in items sent from outside of your country, it is often due to your country’s customs clearance processing time and local mail services.  We appreciate that you take this into consideration when waiting for delivery of your order.  Please be aware that we are not responsible for any delays that may cause by your country’s customs clearance processes.

*International Orders: For some reason, on very rare occasions, international shipping to some countries can take 4-8 weeks. This may take even longer for some slow-to-ship countries in some parts of Asia and Europe.  


HOW LONG DO YOU TAKE TO PROCESS MY ORDER?

We make our products in small batches so it stays fresh.  Most of our products are custom made or personalized so it can take 3-4 working days to process and dispatch.

WHAT DAY OF THE WEEK CAN YOU SHIP MY ORDER?

We can only ship between Monday and Fridays.

WRONG ADDRESS DISCLAIMER

Please Note:  It is important that you provide us your correct shipping address.  It is your responsibility for missing orders or orders that are delivered to wrong addresses because of an incorrect address that you had given us.  We always try to speed up the processing and shipping times, and therefore you won’t have enough time to change, modify or cancel your orders.  If you decide to change your shipping address, we recommend you to write us an email immediately so we can amend this accordingly.

However, please note that we can always guarantee that your changes can be modified due to varying time limits.  If we find that it is too late to modify your shipping address or cancel your order, you can easily return your orders as soon as you receive them.  And ensure that the products are unopened and are still in good condition.  We also encourage you to email us first and read our Exchange, Return and Refund Policy prior to returning your orders.

INTERNATIONAL TAXES & DUTIES

It is vital that you are aware of your country’s rules and regulations regarding Taxes and Duties before purchasing goods outside of your country.  Taxes and duties vary by country.  All our prices DO NOT include taxes and duties, and we are not responsible for your country’s customs fees.  Please read for more information. 


WHICH COUNTRIES DO FRENCHIE PARIS SHIP TO?

We offer Free Shipping Worldwide and ship to the following countries: –

United States

United Kingdom

Australia

New Zealand

Canada

Austria

American Samoa

Andorra

Belgium

Brunei

Cambodia

Cook Islands

Cyprus

Czech Republic

Estonia

Fiji

Finland

France

Germany

Gilbraltar

Greece

Greenland

Guam

Guernsey

Hungary

Iceland

Indonesia

Italy

Jersey

Latvia

Luxembourg

Malaysia

Malta

Mexico

Monaco

Netherlands

New Caledonia

Niue

Norway

Papua New Guinea

Philippines

Poland

Portugal

Republic of Ireland

Samoa

Singapore

Slovenia

Solomon Islands

Spain

Sweden

Switzerland

Thailand

Tonga

Vanuatu

Vietnam

Countries that we do not ship to will be specified on this page very soon.

[/item] [/accordion]